Do you offer free shipping?

Free shipping is available on every US order over $40.

May I sell your products?

Yes! We’d love to partner with you and help grow your business. Please contact us so we may set up a wholesale or distributor account for you.

How are shipping rates calculated?

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the checkout page. You will be offered shipping method choices. Prices are based on case size, weight, quantity, and carrier rates.

Where do you ship?

We offer international shipping. Add items to your cart and proceed to checkout to be sure your country is supported. Buyers are responsible for shipping charges as well as taxes and duty costs to bring items into your country. Please read our Terms & Conditions before placing an order outside of the 48 contiguous United States.

Do I have to pay sales tax?

Only consumers who purchase items in the states of Florida and New York will be charged sales tax. Tax amounts are based on your shipping location and vary by county. Our website automatically calculates sales tax when you enter a shipping location.
Retail, wholesale and distributor accounts do not pay sales tax but must provide a Sales Tax Exempt Certificate number during the account application process. Orders will not ship until we have received a valid Sales Tax Exempt Certificate number.

When will I be charged?

Your accounts will be charged within 24 hours of payment. Once we receive the funds, your items typically ship within 1 business day.

How can I check my order status?

Go to “My Account” at the top of the page. When you login, you’ll see a list of recent orders. Here, you can cancel an order, view, or pay. You may not edit orders after they have been submitted, paid or processed. Contact us for assistance if you need to cancel an order after payment.

An item is missing from my order!

Track your order status. Be sure all of the items in your order have shipped already by using the tracking numbers. If the packages are showing a status of “delivered”, contact us for assistance at info@fetchpetproducts.com.

I received the wrong product.

If you feel you have received the wrong product, please contact us within 72 hours of receiving product.

How do I track an order?

After placing your order, you may click the “My Account” link to see the status of your order. Tracking numbers will be sent to the email address that has been given to Fetch at the time of your account setup. You may also obtain a tracking number by clicking “Order History” in the My Accounts links section. Once you sign in, you will see an order status and a tracking number (when the items have shipped).

When will I see a credit on my return?

Typically, credits take 7-10 business days from the time we receive returned items. Contact us if you have not received your credit within that time. Depending on your bank, your credit may not show on your account until your next statement.